Privacy Policy
Last updated: November 29, 2025
1. Introduction
DiabeticHelper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
By using DiabeticHelper, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
- Email address and name (when you create an account)
- Health information you choose to provide (diabetes type, glucose readings)
- Dietary preferences and restrictions
- Shopping lists and favorite products
Automatically Collected Information
- Device information (type, operating system)
- Usage data (features used, time spent)
- IP address and general location
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Personalize your experience and product recommendations
- Track your glucose readings and health progress
- Send you notifications and updates (with your consent)
- Improve our app and develop new features
- Respond to your inquiries and support requests
4. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit (HTTPS/TLS)
- Health data is encrypted at rest
- Regular security audits and updates
- Secure authentication with JWT tokens
5. Data Sharing
We do not sell your personal data. We may share your information only in these circumstances:
- With your explicit consent
- To comply with legal obligations
- With service providers who assist our operations (under strict confidentiality)
- In anonymized, aggregated form for research purposes
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Export your data in a portable format
- Delete your account and all associated data
- Opt out of marketing communications
To exercise these rights, visit your Settings page or contact us at privacy@diabetichelper.com.au.
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies. You can disable cookies in your browser settings, but this may affect app functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@diabetichelper.com.au
Address: Sydney, NSW, Australia